Welcome to ONOK. By accessing this website or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree, please do not use the site or make a purchase.

Acceptance of Terms

These terms form a binding agreement between you and Rainbow Co., LTD ("we", "us", "ONOK"). We may update these terms from time to time; continued use of the site after changes are posted constitutes acceptance of the revised terms.

Use of the Site

This website is provided for personal, non-commercial use. You agree not to misuse the site, attempt to gain unauthorized access, or use it in any way that violates applicable law.

Product Information

We take reasonable care to describe our products accurately, including ingredients, weight, and benefits. However, colors, textures, and packaging may vary slightly. Skincare results vary from person to person, and product descriptions do not constitute medical advice. Please read the safety information on the product page and packaging before use.

Purchases via TikTok Shop

Our products are sold through TikTok Shop. All purchases, payments, and shipping are processed by TikTok Shop and are subject to TikTok Shop's own terms, in addition to these Terms of Service. We are not responsible for issues arising from the TikTok Shop platform itself.

Limitation of Liability

To the maximum extent permitted by law, ONOK and Rainbow Co., LTD are not liable for any indirect, incidental, or consequential damages arising from the use of this website or our products. Nothing in these terms limits liability that cannot legally be excluded.

Contact

Questions about these terms? Contact us at tortuedemer.onok@gmail.com.

This Privacy Policy explains how ONOK (Rainbow Co., LTD) handles information in connection with this website. Because purchases are processed through TikTok Shop, most transactional personal data is collected and handled by TikTok Shop under its own privacy policy.

Information We Collect

On this site, we may collect limited information such as basic analytics (pages visited, device type, referring source) and any information you voluntarily send us — for example, when you email us with a question. We do not process payment or shipping information on this website.

How We Use Information

We use this information to improve the website, respond to your inquiries, and understand how visitors engage with our brand. We do not sell your personal information.

Third Parties

Purchases are completed on TikTok Shop, which collects and processes personal data (including name, address, and payment information) directly. Please review TikTok Shop's privacy policy for details.

Data Requests

To request access, correction, or deletion of any personal information we hold about you, contact us at tortuedemer.onok@gmail.com. We will respond within a reasonable timeframe.

Contact

Rainbow Co., LTD · 60, Hambangmoe-ro, 347beon-gil, Namdong-gu, Incheon, South Korea 21630 · tortuedemer.onok@gmail.com.

How to Order

All ONOK products are sold through TikTok Shop. Tap any "Shop Now" button on our site to be taken to our TikTok Shop product listing, where you can add items to your cart and complete checkout. Orders, payments, and account management are handled entirely within TikTok Shop.

Shipping

Shipping times, carriers, and fees are determined by TikTok Shop and shown at checkout. Typical delivery within the United States is approximately 3 business days after the order is processed, but times may vary based on your location and current demand.

Returns & Exchanges

Returns and exchanges are handled through TikTok Shop under its standard buyer protection policy. If your product arrives damaged, incorrect, or defective, please open a return request in TikTok Shop within the eligible window. For questions we can help with directly, please email us and include your TikTok Shop order number.

Support

For product questions, ingredient inquiries, or brand support, reach out any time at tortuedemer.onok@gmail.com. We usually reply within a couple of business days.